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As a business owner or website owner, are you even authorized to make any changes to your hosting account, contact information or domain options, if you wanted to?
There’s something very important I want all of you who think you have a registered domain name, even if you don’t have an actual site yet, to be aware of.
Here’s the scoop:
Lately, as I research domain name and website information for prospects and clients, I’m seeing an alarming increase in registered domain names that have been set up with someone else (not the business owner) as the official registrant, the administrative contact, and the technical contact.
And many times, it’s their web guy/girl or web designer that originally registered the domain name and set up the account for the business owner.
After talking with a few local web designers, I find out that some of them do it if they are the ones that pay the hosting and/or domain bill and then they bill the customer.
Now – I guess I understand their reasoning – a little.
Buy I don’t agree with it! As a matter of fact – I have a big problem with it.
If someone wants to register their own domain name, they should be the registered owner of their domain name, as well as the primary administrative contact plus know the account password. No matter who is paying the hosting company.
There’s no reason I can see that a web design firm can’t set up a domain name and hosting account for a client, pay the fees (reimbursed by the client obviously) and the design firm can charge the client a small administrative fee for the extra work involved.
So what happens when a client has a falling out with their web guy because they aren’t doing a good job? (By the way, this is why I get a lot of my clients and why I’m making you aware of it).
If the bad web guy is the administrative contact on everything, you, the client MUST deal with them to get the account contact information changed before you can even make any actual account changes.
Now you can guess how that might go over with the bad guy. He might be so mad you’re firing him, he won’t even give you the account password, and that would be bad for you. Where’s his incentive to help you now? Yea…right.
When I register a domain name or set up a hosting account for my clients, I do one of two things.
If they want to provide me their credit card info, I’ll set it up and pay using their payment information.
If they want me to pay for it and then bill them for it, I’ll do that too, and just charge them a $20 administrative fee.
But no matter what – I set up everything in their name, with their contact information and password, and just set myself up as the technical contact.
Then, after all the accounts are set up, I provide my clients a document that includes all the domain name and hosting account information. This includes registration companies, hosting companies, account numbers, vendor numbers, all contact information, expiration dates, login names, and all passwords.
This way…no matter what happens to me, them, or whoever…the client has authorization and credentials to make any changes they need to without involving me at all.
After all – it’s the client’s name and site, isn’t it?
Shouldn’t you, as the client, be able to change web vendors if you have to, without the hassle being run through the ringer by a disgruntled web guy?
What do you think?
I’m sure this may spark some controversy – but hey…it’s only my opinion!
I’d love to hear your comments about this. To get more information about the benefits of powerful copy, about this post, web/online advice, or about my direct response web copywriting services, e-mail me or call me at 603-686-5140.
And if you need offline direct response marketing copy and advice, go to www.crestviewmarketing.com
To your website’s success!
Merrill Clark
Website and Direct Response Copywriter
Crestview Marketing Services LLC